Comprehensive market research so you can plan for the future

In-house Research has 27 years' experiance in helping businesses capture, analyse and understand customer insights

ABOUT US

“Lots of research companies just want a number or yes/no responses, but In-house Research is different. They have conversations with our customers and capture stories.”

AMY WRIGHT, HEAD OF CUSTOMER RELATIONS | GLEESON HOMES

Services

WHAT WE DO BEST

Our Research Services

In-house Research core services are broken down in to four areas:

Customer Experience Surveys

With an industry-leading average response rate of 70% through our CATI telephone and multi-modal surveys, you can truly trust the story that your data tells.

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Employee Engagement

Employee surveys should not just be about stats and figures. We provide our clients with actions and recommendations; most of which you will find your employees are more than happy to tell you!

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Employee Engagement

Employee surveys should not just be about stats and figures. We provide our clients with actions and recommendations; most of which you will find your employees are more than happy to tell you!

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Employee Engagement

Employee surveys should not just be about stats and figures. We provide our clients with actions and recommendations; most of which you will find your employees are more than happy to tell you!

Learn More

Tenant Satisfaction Measures

Our ready-to-go Tenant Satisfaction Measures (TSMs) survey will not only ensure you meet the new Social Housing regulations but provide you with in-depth insight into the data provided

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Customer Focused Workshops

Our Client Liaison team will work with you to help you and your business understand what customers are telling you. Through presentations and workshops, we can provide you with realistic action plans to maximise impact and improvement.

TESTIMONIAL

"We chose In-house Research Ltd because of their knowledge of the housing industry and evidenced expertise in carrying out tenant satisfaction studies."

REBECCA WILCOX, CHIEF HOUSING OFFICER | MEDWAY COUNCIL

NHQB Accredited

In-house Research Ltd are proud to be an accredited supplier to the New Homes Quality Board (NHQB).

To achieve this, we have tried and proven research products that can support developers in adhering to the New Homes Quality Code.

We do this through the data that our CATI Research Team collect regarding the customer’s journey of buying their new home. This data shows the developer areas for improvement, what they are doing well and what they need to do in the future to comply with the New Homes Quality Code.

ABOUT THE NEW HOMES QUALITY BOARD (NHQB)

The New Homes Quality Board (NHQB) is an independent not-for-profit body that has developed a new framework to oversee reforms in the build quality of new homes and the customer service provided by developers. They have developed the New Homes Quality Code which registered developers must adhere to.