ABOUT US
A research partner you can trust
SERVICES
Customer Experience Monitoring Surveys
Why choose In-house Research?
In-house Research has helped over 100 top UK housebuilders capture, analyse and understand in-depth customer feedback over the last 25 years.
VOICE OF THE CUSTOMER
We don't just present you with statistics! We specialise in collecting full customer comments through our CATI Reaserch Team, with our researchers trained to probe for the reasons "why" giving you in-depth insight into what works and what doesn't.
ACCESS DATA ANYWHERE
Our reports are hosted online on a secure server so that you can access your data wherever and whenever you like. And with hierarchical access, it couldn't be easier for your teams also.
SPEED
Survey call reports are delivered within minutes of completion meaning you can react quickly to the feedback provided
HIGH RESPONSE RATES
For telephone surveys we average an industry leading 70% response rate, meaning you can trust in the data that we provide.
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ADVANCED DATA SECURITY
We use AES 256 military grade encryption on data transfers, and use secure data centres, meaning the information we collect is for your eyes only.
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FLEXIBILITY
Our survey system is flexible so that we can create a bespoke research method to suit you and your objectives.
ESTABLISHED
Our most popular, time tested, research service.
We have been conducting customer experience surveys by telephone for the last 25 years. Over that time, we have helped over 100 top UK developers and housebuilders to monitor and improve their customer experience.
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When other surveys don't give you enough insight, our surveys are full of in-depth customer comments, and high response rates. The benefit to you is that you can not only trust the results you see but in the eyes of your customers, you know exactly what you need to do next to make you an industry leader. Our Voice of the Customer surveys are also now accredited by the NHQB.
Simplicity from data collection to visualisation
1
Measure Your Current Performance
Every company needs to have a starting point to know where to begin. We will help you by writing a survey to meet your objectives in order to analyse your current performance.
2
Analyse & Prioritise
Using the data collected, we will help you analyse where your strengths and weaknesses are and what you need to do next. We will then begin to monitor improvements and teach your staff to do the same.
3
Optimise your experience
Once you are on your journey, we will support you to continuously optimise your customer experience with our independent expertise. Our team of Client Liaison Executives will support you in your ambitions.
RESULTS
Online reporting made simple
Our reports are built as a bespoke solution to each company that we work with in order to ensure maximum implementation of the data that we collect. Dashboards are customised for all different audiences and reports can show anything from instant dashboard performances, through to trends, breakdowns and league tables. Each report is optimised to make it easy to interpret and understand. Below are just a few examples of the types of reports you can expect.
HIERARCHICAL ACCESS
Ability to have separate reports based on your company hierarchy. From Executive reports through to individual feedback, nothing is impossible.
HIGH RESPONSE RATES
Speed up your analysis with flexible filtering capabilities; built using the data you provide, or the data we collect from your customers.
VOICE OF THE CUSTOMER
Want to share your reports; then you can export them to PowerPoint, Excel or to a PDF.
Or simply print them straight off with a click of a button.