In-house Research is delighted to announce a new partnership with EPIC (Empowering People Inspiring Communities Ltd.) to deliver its 2026/27 Tenant Satisfaction Measures (TSM) survey programme. EPIC is a charitable Registered Provider managing around 1,400 homes across Stoke-on-Trent, primarily within Bentilee, Meir and Hanley. With a strong commitment to listening to tenants and using feedback to shape services, EPIC has chosen to continue with a mixed-methodology approach f

In-house Research is delighted to be associated with the WhatHouse? Awards, known as the "Oscars of the housebuilding industry," and to be sponsoring a dedicated Best Customer Experience category which has been introduced for 2026 to recognize housebuilders that deliver exceptional service from the first enquiry through to aftercare. The purpose of this award is to honour companies that place customers at the heart of their business, demonstrating a culture of service excelle

In early 2025, In-house Research were looking for a charity to support for the year. We wanted to choose one that was not only doing good work in the local community, but one that resonated with us as well.

In-house Research prides itself on not focussing solely on collecting data, but making sure those we call feel heard and that we are listening.

In-house Research is delighted to be partnering with emh group to carry out its Customer Satisfaction Survey with residents moving into...

After the excitement of April's Step into Spring challenge, it was time to change gear slightly as May brought with it Mental Health...

February saw the highlight of the QC & Development Team's training year, with the In-house Inn opening its doors once again for our TRU (Telephone Research Unit) Annual Training Refresher Session!

In-house Research is pleased to announce a new partnership with Community Housing, one of Worcestershire's largest Registered Providers of social housing, to deliver the 2025/26 Tenant Satisfaction Measures (TSM) survey.

At In-house Research we are very excited to have started working with a new partner, Folkestone & Hythe District Council, to deliver their 2025/26 Tenant Satisfaction Measures (TSM) survey.