In-house Research prides itself on not focussing solely on collecting data, but making sure those we call feel heard and that we are listening.

In-house Research is delighted to be partnering with emh group to carry out its Customer Satisfaction Survey with residents moving into...

After the excitement of April's Step into Spring challenge, it was time to change gear slightly as May brought with it Mental Health...

February saw the highlight of the QC & Development Team's training year, with the In-house Inn opening its doors once again for our TRU (Telephone Research Unit) Annual Training Refresher Session! 

In-house Research is pleased to announce a new partnership with Community Housing, one of Worcestershire's largest Registered Providers of social housing, to deliver the 2025/26 Tenant Satisfaction Measures (TSM) survey. 

At In-house Research we are very excited to have started working with a new partner, Folkestone & Hythe District Council, to deliver their 2025/26 Tenant Satisfaction Measures (TSM) survey.

For a very worthy cause, staff members from across the company beat the April showers by taking part in our first ever Step Into Spring challenge! Whichever team did the most steps throughout the month (whether on a treadmill, in a field or during a game of Tag) would win the most coveted prize of all: bragging rights.

The modern homebuyer is more informed, more vocal, and more service-conscious than ever before. Empowered by online reviews, digital tools, and higher consumer standards, they no longer just expect a well-built home – they expect a well-managed journey. From our research, which draws on tens of thousands of post-completion interviews annually, we’ve identified key shifts in buyer expectations.

If you’re coming to the Conference, then please do pop by the In-house stand to meet the dream team (Tom, Ralph and Elliot) – we’d love to hear what you’ve been up to.