In-house Research is delighted to be partnering with emh group to carry out its Customer Satisfaction Survey with residents moving into...

After the excitement of April's Step into Spring challenge, it was time to change gear slightly as May brought with it Mental Health...

February saw the highlight of the QC & Development Team's training year, with the In-house Inn opening its doors once again for our TRU (Telephone Research Unit) Annual Training Refresher Session! 

In-house Research is pleased to announce a new partnership with Community Housing, one of Worcestershire's largest Registered Providers of social housing, to deliver the 2025/26 Tenant Satisfaction Measures (TSM) survey. 

At In-house Research we are very excited to have started working with a new partner, Folkestone & Hythe District Council, to deliver their 2025/26 Tenant Satisfaction Measures (TSM) survey.

For a very worthy cause, staff members from across the company beat the April showers by taking part in our first ever Step Into Spring challenge! Whichever team did the most steps throughout the month (whether on a treadmill, in a field or during a game of Tag) would win the most coveted prize of all: bragging rights.

The modern homebuyer is more informed, more vocal, and more service-conscious than ever before. Empowered by online reviews, digital tools, and higher consumer standards, they no longer just expect a well-built home – they expect a well-managed journey. From our research, which draws on tens of thousands of post-completion interviews annually, we’ve identified key shifts in buyer expectations.

If you’re coming to the Conference, then please do pop by the In-house stand to meet the dream team (Tom, Ralph and Elliot) – we’d love to hear what you’ve been up to.

There is no silver bullet. Problems and challenges there are many, solutions, not so much.

Thoughts on the Regulator's TSM Headline Report

Mental Health Awareness Week 2024 felt rather special at In-house Research Ltd with a week filled with simple team activities.

In-house Research Ltd is proud to recognise winners of the 2024 Customer Satisfaction Awards.

Introduction In-house Research, a leader in customer satisfaction research, recently marked a significant milestone - 25 years of...

Updated: 11/07/23 Social housing landlords in England are about to face a new system that assesses their ability to provide quality homes...

The NHQB is a not-for-profit body that has developed a new framework to oversee reforms in the quality of new homes and customer service.

Tom Weston, CEO of In-house Research recently completed the Great Bristol Run to raise money for Dorothy House Hospice....

Case Study: Gleeson Homes

22nd June 2022 In-house Research are delighted to announce the we have started working with Forsta, the world-leading experience and...

In-house recognises housebuilder clients with their annual Gold Award and Outstanding Achievement Award

Another major UK House builder joins In-house Research to power their customer experience research through a significant period of...