Comprehensive market research so you can plan for the future

In-house Research help businesses capture, analyse and understand customer insights for any business need

ABOUT US

BESPOKE

Survey methods to suit you!

Every research project is unique, and all the work we do at In-house is bespoke to your exacting requirements. We specialise in "voice of the customer" CATI telephone surveys, but can also carry out surveys via email, text, website pop-ups, apps and face-to-face.

Services

WHAT WE DO BEST

Our Research Services

In-house Research core services are broken down in to four areas:

Customer Experience Surveys

With an industry-leading average response rate of 70% through our CATI telephone and multi-modal surveys, you can truly trust the story that your data tells.

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Employee Engagement

Employee surveys should not just be about stats and figures. We provide our clients with actions and recommendations; most of which you will find your employees are more than happy to tell you!

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Tenant Satisfaction Measures

Our ready-to-go Tenant Satisfaction Measures (TSMs) survey will not only ensure you meet the new Social Housing regulations but provide you with in-depth insight into the data provided

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Customer Focused Workshops

Our Client Liaison team will work with you to help you and your business understand what customers are telling you. Through presentations and workshops, we can provide you with realistic action plans to maximise impact and improvement.

TESTIMONIAL

The investment in the In-house survey is worth its weight in gold

Rob Littler, Director of Customer Service

COUNTRYSIDE PROPERTIES

NHQB Accredited

In-house Research Ltd are proud to be an accredited supplier to the New Homes Quality Board (NHQB).

To achieve this, we have tried and proven research products that can support developers in adhering to the New Homes Quality Code.

We do this through the data that our CATI Research Team collect regarding the customer’s journey of buying their new home. This data shows the developer areas for improvement, what they are doing well and what they need to do in the future to comply with the New Homes Quality Code.

ABOUT THE NEW HOMES QUALITY BOARD (NHQB)

The New Homes Quality Board (NHQB) is an independent not-for-profit body that has developed a new framework to oversee reforms in the build quality of new homes and the customer service provided by developers. They have developed the New Homes Quality Code which registered developers must adhere to.