Face-to-Face Interviewing for Social Housing TSM

This training program provides housing officers with the necessary skills to conduct Computer Aided Personal Interviews (CAPI) for Tenant Satisfaction Measures. It covers the fundamental principles of social housing research, the key organizations involved, and a thorough briefing on the Market Research Society (MRS) Code of Conduct. Practitioners will learn how to maintain confidentiality, manage difficult field situations, and apply practical interviewing techniques. By the end of the course, officers will understand their professional responsibilities and how to capture accurate tenant feedback while adhering to industry standards.