Know your customers...
Uncover insights into your customer experiences
Great services start with great insight. We help housing providers explore customer experiences to identify what’s working—and what’s not. From everyday interactions to broader perceptions, our research drives meaningful change.
Research Methodologies
We tailor research methodologies to suit every budget and audience, making it easier for a wide range of customers to take part and helping reduce barriers to participation.
CATI (TELEPHONE)
Offers a personal touch suiting a wide demographic through live interviewer support, increasing response rates and quality.
POSTAL
​Provides accessibility for customers less comfortable with digital tools, helping to include harder-to-reach or offline audiences.
CAWI (ONLINE)
​Enables fast, cost-effective data collection with flexible design and wide reach via email or web links.
POP-UP
Captures real-time feedback from users while they’re actively engaged with your website, increasing relevance and immediacy.
SMS
​Quick and convenient for short feedback, reaching customers directly on their mobile devices with minimal disruption.
KIOSK
Enables on-the-spot feedback in communal or service areas, ideal for capturing immediate impressions in sales offices or reception areas.