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In-house Research welcomes Gleeson Homes

Another major UK House builder joins In-house Research to power their customer experience research through a significant period of growth.

In-house are delighted to be working with Gleeson, a successful & prominent name in the house building industry. In-house will be providing industry leading customer satisfaction research to help unlock real and timely customer insights. It’s with our support, that over 80 UK house builders are transforming the customer service on offer in the house building industry.

Tom Weston, Chief Executive of In-house Research comments; "we are truly excited to begin our work with Gleeson. We have a close family of clients that we work with on their objectives, all with a similar passion; their customers. It’s great to be working with such a focused set of individuals with high ambitions and an underlying commitment to their customers. I expect we will see great things to come from Gleeson."

Mark Knight, Managing Director of Gleeson comments, "At Gleeson, we are totally committed to driving quality, whilst at the same time improving our customer journey. The insight that the team at In-house are providing is both valuable and timely as it not only allows us to understand and gauge the sentiment of our customers during all phases of their purchase, but also means that we can continue to make improvements and work collaboratively to make things even better".


Gleeson Homes specialises in building low costs homes on brownfield sites across the north of England, transforming areas of derelict land into brand new communities of new homes which are priced to suit local people.  More information about Gleeson Homes can be found at


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